Marlborough Town Council
 01672 512487 09:00-16:30 Mon-Fri

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Marlborough Town Council
01672 512487 
  E-mail us  5 High Street, Marlborough, SN8 1AA   Weekdays 10am-4pm

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On this page:

Accessibility statement for

Contacting us by phone or visiting us in person

Technical information about this website's accessibility

Non accessible content

How we tested this website

What we're doing to improve accessibility


Accessibility Statement

This website is run by Marlborough Town Council and we want it to be accessible to everyone. 

Change the appearance, listen to and navigate this website with a keyboard

We have added a screen reader so that you can:

  • change colours, contrast levels and text size and spacing
  • zoom in up to 300% without the text spilling off the screen
  • switch to a Dyslexic font
  • navigate most of the website using just a keyboard
  • listen to most of the website using our screen reader, or one of your own

For universal keyboard commands for any Windows browser, as well as all the options listed above in our screen reader, click here.

AbilityNet ( has advice on making your device easier to use if you have a disability.
More ways to ensure accessibility for everyone depending on your device or operating system are available online for Microsoft users, Apple users and Linux users.

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How accessible IS this website?

Our website contains some pages or certain other elements which we know are not fully accessible:

  • some pages have images that contain text which is not reproduced on the page itself
  • some images do not contain alternative text
  • most older PDF documents may not be fully accessible to screen reader software

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what to do if you cannot access parts of this website

If you need information on this website in a different format such as large print or accessible PDF:

  • email us at 
  • call 01672 512487
  • or visit us between 10am and 4pm Monday-Friday at 5 High Street, Marlborough SN8 1AA (find us next to the Barclays Bank ATM)

We'll consider your request and get back to you.

If you cannot view a map please call or email us and we'll give you directions via your preferred format.

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Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website, and have a programme of work in place to update or replace older content.  If you find any problems not listed on this page or think we're not meeting your accessibility requirements, contact our Webmaster using any of the contact details above.

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enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018 (the 'accessibility regulations').  If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) (

This statement was adopted on 23 September 2020.

Download this statement as a PDF50.3 KB

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Contacting us

Find out how to contact us at our contact page

  • email us at 
  • call 01672 512487 between 10am and 4pm Monday to Friday
  • visit us between 10am to 4pm Monday to Thursday, and 10am to 2pm Friday at 5 High Street, Marlborough SN8 1AA (find us next to the Barclays Bank ATM)
  • Our offices do not have audio induction loops

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technical information about this website's accessibility

Marlborough Town Council is committed to making its website accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.

We will undertake testing against the Web Content Accessibility Guidelines version 2.1 (

All new web pages should be written to at least AA standard.

All existing pages should meet at least A standard.  As pages are periodically revised they will be brought up to AA standard.

We will update our statement to say whether the website is fully, partially or not compliant when our development and testing programme is complete.  Non-accessible content will be listed below.

non accessible content

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non compliance with the accessibility regulations

We will list known accessibility problems, which criteria we fail on and when we plan to fix it once we've finished testing.

Some images do not have a text alternative, so people using a screen reader cannot access the information. An example of this may be in an event listed on our calendar where we share an image of a poster describing the event which may have more written content than our event listing item or where the document has been prepared by a third party with non-accessible components.

There are text alternatives for images added since January 2020 and they exist for many older images too.  When we publish new content we will make sure our use of images meets accessibility standards.  We will continue to update the website to add text alternatives to some images in older pages.

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Disproportionate burden

We do not intend to provide text alternatives for images within events added to our calendar before September 2019 or for posters produced by third parties to describe events not hosted by Marlborough Town Council, or for PDF documents not produced by ourselves.

navigation and accessing information

Audio: when using the audio screen reader there is no way to skip the repeated content in the page header (for example, a 'skip to main content' option). This fails WCAG 2.1 success criterion 2.4.1 (bypass blocks).  We are working to correct this within our update and testing programme.

interactive tools and transactions

There are no interactive forms on our website.  From time to time we publish surveys online as part of public consultation exercises.  Some elements may not be accessible to all users.  Please contact us to request an alternative.

content that's not within the scope of the accessibility regulations


PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they're accessible to a screen reader.  This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs and Word documents are essential to providing our services.  For example, we have PDFs with information on how users can access our services, and forms published as Word documents.  We will continue to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 ( if they're not essential to providing our services. 

Any new PDFs or Word documents we publish will meet accessibility standards.


We do not use live video.

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How we are testing this website

In-house testing has already begun and we are actively developing a testing programme.  It will include all essential elements for the services we provide - how to contact us, our rules, governance and financial documents, policies, essential documents such as meeting agendas and minutes, and lists of charges.  It will not initially include non-essential services (such as community galleries of photographs from past events).

When the testing programme has been agreed it will be published here.

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What we're doing to improve accessibility

Since the beginning of 2019 there has been a rolling programme in place to update our website.  Major milestones in this were the relaunch of our website on 2 April 2019 with a new layout and more dynamic, navigable structure to make it easier to use by people with different needs and for people using our website with devices such as a tablet or mobile phone as well as computers or laptops.  We added a screenreader in August 2020 for computer and mobile users. 

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Marlborough Town Council's website was first created in in 2004 and the layout was designed to be viewed using a computer or laptop.  You can see our first ever page at

Time and technology has moved on a lot since then.  We relaunched our website on 2 April 2019 with a new layout and more dynamic, navigable structure.  Our news article about the relaunch can be found here:


This statement was adopted on 23 September 2020

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